Terms & Conditions

1. Eligibility

The Game is only available to participants aged 18 years or older. Bookings must be made by an individual on behalf of a team. That individual accepts responsibility for ensuring all team members comply with these Terms. Players must participate in the Game physically, on location, using their own internet-connected devices.

2. Nature of the Game

Questana is an outdoor scavenger hunt where clues, prompts, and messages are delivered via a custom web-based interface. Game routes, hints, and progression are generated automatically using large language models (LLMs). Game sessions last up to 3 hours from the start time. Access beyond this time will be restricted.

3. Communication & Technology

Questana uses a bespoke in-browser chat interface and real-time WebRTC-based communication tools to facilitate coordination among team members. These systems are provided as-is, and while we aim for high reliability, we do not guarantee uninterrupted service.

4. Data Collection & Use

We collect the following user information for the purposes of delivering the Game: name, email address, and chat messages exchanged during the session. Chat data is stored for up to 12 months and may be used for functionality, monitoring, or improvement. We do not currently collect location data but reserve the right to do so in future iterations.

Users may request deletion of their data by contacting us with their game name, location, and booking email address.

5. Payments & Refunds

All bookings are payable in advance via Stripe. The individual booking is responsible for the full team payment. Refunds are offered upon request and must include a reason. Contact: refund@questana.ai

6. Intellectual Property

All content, routes, logic, and technologies used in the Game are the property of Questana Limited. Users may not reproduce or redistribute any part of the Game.

7. Player Responsibilities

You agree not to engage in illegal, unsafe, or disruptive behavior, and not to abuse the chat or AI systems.

8. Disclaimer of AI Accuracy

Game prompts are generated using LLMs and may not always be accurate. Players must use their own judgment.

9. Liability & Safety Disclaimer

Players are responsible for their own safety during gameplay. Questana Limited is not liable for injuries, damage, or loss during participation. Liability is limited to the booking fee.

10. Cancellation & Suspension

We reserve the right to cancel or suspend sessions and refuse access in cases of misuse or violations.

11. Governing Law

These Terms are governed by Irish law. Disputes are subject to the jurisdiction of the Irish courts.

12. Contact

Questana Limited
Workhub, 51 Bracken Road, Sandyford, Dublin, Ireland, D18 CV48
Email: info@questana.ai